Privacy Policy & HIPAA Notice of Privacy Practices

Haven Health & Wellness is a covered entity under the Health Insurance Portability and Accountability Act of 1996 (HIPAA). We are required by law to maintain the privacy and security of your protected health information (“PHI”), to provide you with this Notice of Privacy Practices, and to notify you following a breach of unsecured PHI. We must follow the duties and privacy practices described in this notice and give you a copy of it upon request.

We will not use or share your information other than as described here unless you tell us we can in writing. If you give us permission, you may change your mind at any time by letting us know in writing.

We typically use or share your health information in the following ways without needing a separate written authorization:

• Treatment. We can use your health information and share it with other professionals who are treating you, such as coordinating care between your provider, therapists, laboratories, and pharmacies.
• Payment. We can use and share your health information to bill and collect payment from health plans or other entities, including verifying your insurance coverage and collecting co-pays and deposits.
• Health care operations. We can use and share your health information to run our practice, improve your care, and contact you when necessary — for example appointment reminders, quality assessment, and staff training.

We are allowed or required to share your information in other ways — usually in ways that contribute to the public good, such as public health and research. We must meet many legal conditions before we can share your information for these purposes, including:

• Public health and safety purposes, such as preventing disease, reporting adverse reactions to medications, or preventing or reducing a serious threat to anyone's health or safety.
• Complying with the law, including reporting suspected abuse, neglect, or domestic violence to authorized authorities.
• Health oversight activities, such as audits, investigations, inspections, and licensure actions by government agencies.
• Judicial and administrative proceedings, such as responding to a court or administrative order or lawful subpoena.
• Law enforcement purposes, when specific legal requirements are met.
• Organ and tissue donation, coroners, medical examiners, and funeral directors, when a patient is deceased.
• Research, when the study has been approved by an institutional review board or privacy board.
• Workers' compensation claims and other government programs providing benefits for work-related injuries or illness.
• Health information exchange and business associates (such as our scheduling, billing, telehealth, and email service providers) who are contractually required to safeguard your information.

Other uses and disclosures of your PHI — including most uses of psychotherapy notes, any use for marketing purposes, and any sale of your information — will be made only with your written authorization. You may revoke an authorization at any time, in writing, except to the extent we have already acted on it.

Special protections apply to mental health and substance use disorder treatment records. Where stricter federal or state laws apply (including 42 CFR Part 2), we follow the stricter standard.

HIPAA gives you the right to:

• Get a copy of your medical record — ask to see or receive an electronic or paper copy of your record, usually within 30 days of your request.
• Ask us to correct your medical record if you believe information is incorrect or incomplete.
• Request confidential communications — ask us to contact you in a specific way (for example, only by email or at a certain phone number).
• Ask us to limit what we use or share — request restrictions on the information we use or disclose for treatment, payment, or operations. If you pay for a service in full out of pocket, you can ask us not to share that information with your health plan, and we will say yes unless a law requires us to share it.
• Get a list (accounting) of certain disclosures we have made of your information for the six years prior to your request.
• Get a copy of this privacy notice at any time, in paper or electronic form.
• Choose someone to act for you — if you have given someone medical power of attorney or they are your legal guardian, that person can exercise your rights.
• Be notified following a breach of your unsecured protected health information.
• File a complaint if you believe your privacy rights have been violated, without fear of retaliation.

• Encrypted transmission of your information during video visits, form submissions, and document uploads.
• Access controls that limit health information to staff and contractors who need it to do their jobs.
• Private, randomized storage for identity and insurance documents you upload when booking.
• Staff training on confidentiality, and written agreements with every vendor that handles health information on our behalf.

• Booking details you provide: name, date of birth, contact information, reason for visit, and insurance information.
• Documents you upload, such as your ID and insurance card.
• Payment information, which is processed by our payment processor and never stored in full on our servers.
• Basic technical information (browser type, pages visited) used to keep the site secure and working properly.

We do not sell your personal information, and we do not use your health information for advertising.

We can change the terms of this notice, and the changes will apply to all information we have about you. The new notice will be available on this page with an updated effective date, and a copy will be provided upon request.

To exercise any of your rights, request a copy of this notice, or ask questions about our privacy practices, contact our Privacy Officer at info@depressionandanxietyrelief.com.

If you believe your privacy rights have been violated, you may file a complaint with us at the email above, or with the U.S. Department of Health and Human Services Office for Civil Rights by sending a letter to 200 Independence Avenue, S.W., Washington, D.C. 20201, calling 1-877-696-6775, or visiting hhs.gov/ocr. We will not retaliate against you for filing a complaint.